Metro Recycling information Program Coordinator and Systems Admin (Close 10/8)

Program Coordinator and Systems Administrator - Recycling Information Center


$25.16 - $33.73 Hourly


Portland, OR

Job Type

Full Time


Property and Environmental Services

Job Number



10/8/2019 5:00 PM Pacific

Position summary

One full-time position is available. Schedule: Monday – Friday 8 a.m. – 5 p.m., with possible Saturday assignment upon occasion.
Are you skilled in providing complex administrative, systems and database administration, data analysis and reporting? Are you a strategic thinker experienced in project coordination, business process improvement and logistical facilitation and coordination for media engagement and community outreach events?
As a program assistant for the Recycling Information Center (RIC) you'll use your technical expertise to support a diverse team of Recycling Specialists and Outreach Educators who provide a broad range of educational and informational outreach services regarding waste prevention and management to residents, businesses and community organizations throughout the Portland Metro region. The RIC team provides quick responses to phone and email inquiries; offer a wealth of waste prevention, recycling and disposal information via social media, the web, television, radio, and print media and works closely with the Education Outreach team.
At Metro, we strive to hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
Application requirements
1) Electronic application, 2) resume and 3) responses to supplemental questions. Applicants may be asked to complete skills tests at Metro's office in Northeast Portland.

Essential Job Duties

An employee in this position must be able to perform all the essential job duties listed below with or without reasonable accommodation; however, this list is not intended to include all of the specific tasks which an employee in this position may be expected to perform.

  • Acts as media and community outreach logistical coordinator for RIC and Education teams

  • Acts as systems administrator for the following:

    • CenturyLink, CCPulse, Genesys System Administrator and interactive Reporting (SAP).

    • Recycler/Materials Information database (IE) Publication library inventory database (MS Access)

    • Program historical reporting/maintenance (Cisco contact center express) Website updates and maintenance (Drupal)

    • RIC Collaboration site (SharePoint)

    • Customer Satisfactory Survey (CenturyLink IVR) Wasteshed reports (Google Analytics and MS Access)

    • Various ad hoc databases (MS Access)

  • Gathers and organizes data, data updates, data integrity, quality assurance, and quality control for all program data.

  • Assists with the design and generation of program analytic reports and dashboards.

  • Performs technical research and writes reports.

  • Supports program development initiatives: process improvement mapping, work flow guides, staff training workshops, etc.

  • Assists program supervisor with project management (example projects: upgrade to the recycling information database and internal interface; upgrade to the garbage and recycling web section and find-a-recycler search tool; and development of a program resiliency plan)

  • Assists project teams in applying an equity lens to information and education program services and resources

  • Supports the coordination of a publication inventory, including database maintenance and reporting; coordinates and tracks inventory, updates and usage.

  • Supports the coordination of the Community Cleanup Disposal Vouchers service, including processing applications, disposal vouchers, and managing data tracking and invoices.

  • Assists with acquisition and maintenance of program staff software and hardware needs.

  • Processes invoices and other accounting or budget data.

  • Acts as program representative/liaison for the RIC with internal departments, external stakeholders, local government partners, referral businesses and communities throughout the region.

  • May coordinate and lead the work of assigned staff and volunteers.

This position is represented by AFSCME Local 3580 and is classified as a Program Assistant III (click to read the full classification). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

Minimum Requirements

  • Three years of progressively responsible experience performing complex program administrative functions, AND

  • High school diploma or G.E.D.; OR

  • Any combination of education and experience that would provide the desired knowledge skills and ability required to perform the job

Preferred qualifications:

  • Experience managing and/or coordinating projects

  • Advanced skills in MS Office Suite (Excel, Word, Visio)

  • Intermediate skills in MS Access, Structures Query Language (SQL), SharePoint, Drupal

Knowledge, skills and abilities

  • Knowledge of techniques and procedures used in gathering, evaluating and reporting information

  • Knowledge of project management concepts and application

  • Knowledge of diversity, equity and inclusion concepts and application for diverse audiences

  • Knowledge of interpersonal communication and public relations principles and techniques

  • Research and writing skills

  • Skill in using a PC; advanced office software skills

  • Ability to apply an equity lens to development and delivery of informational and educational program services and tools

  • Ability to apply strong time management and organizational skills

  • Ability to provide and coach quality customer service standards

  • Ability to work effectively as a team member

  • Ability to effectively organize work and follow both written and oral direction

  • Ability to communicate clearly and effectively with staff, the general public and partners

  • Ability to monitor the work assignments of temporary staff, volunteers, students and staff participating in specific projects

  • Ability to fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation and sustainability

Additional Information

Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources (503) 797-1570.

Public Employees Retirement System (PERS): New employees will pay the employee portion of the PERS contribution.

Representation/classification: This position is represented by AFSCME 3580 and falls under the Program Assistant III classification.

Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Criminal background check: In order to protect the well being of its employees, the public and agency assets, Metro may conduct criminal background checks on candidates selected for Metro positions. Criminal convictions do not necessarily preclude employment and will be considered on a case by case basis. A background check will only be conducted if you are selected as a finalist for a position. If selected as a finalist, you will be contacted by Human Resources prior to the initiation of a background check.

Equal employment opportunity:  All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law.  Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

An Equal Opportunity/Affirmative Action Employer