Metro Communications Supervisor Solid Waste

Metro Communications Supervisor -Solid Waste

Metro is looking for an experienced communications-oriented leader to supervise a work team that helps inform and engage the public in protecting the Portland region's clean air and water, managing the region's garbage and recycling system and helping people waste less.
The Communications Program Supervisor will manage a team of highly effective professionals and lead the communications team that supports Metro's solid waste and recycling programs.
From media relations to public involvement to marketing, the Communications Program Supervisor will be involved in all facets of Metro's efforts to make the Portland region an even greater place. The person in the position is responsible for effectively leading staff in telling Metro's waste reduction and management story and for ensuring Metro's programs and elected leaders hear from residents about projects, plans and policies.

 Essential Job Duties:

An employee in this position must be able to perform all the essential job duties listed below with or without reasonable accommodation; however, this list is not intended to include all of the specific tasks which an employee in this position may be expected to perform.

  • Convenes, plans and leads regular work team meetings of Communications staff in Solid Waste, Recycling and Tools for Living programs to establish priority actions and look for opportunities to leverage or coordinate activities across all Metro programs.

  • Provides direction to direct reports through regular check-in meetings and performance reviews.

  • Maintains regular contact with Metro's Property and Environmental Services leaders to establish communication priorities and effectively manage people, priorities and budgets.

  • Be a member of Metro's Communications Department management team to work toward shared department and agency communications goals, including establishing priorities, assessing progress and implementing a coordinated, agency-wide engagement and messaging framework.

  • Provides project management, strategic communications and public engagement support in a supervisory role for the garbage and recycling areas.

  • Leads priority communications projects for the Solid Waste, Recycling and Tools for Living programs as well as projects that may originate out of the Communications Department to serve and enhance performance across the agency.

  • Manages workload and budget forecasting with the communications team in collaboration with Property and Environmental Services managers to determine communications needs and priorities.

  • Develops and implements a strategy to grow audience participation and tell a compelling and coordinated story about assigned areas and for Metro as a whole.

  • Implements supervisory responsibilities including training, annual performance reviews, and approval of staff timecards and purchases.

Project Management

  • Exercises sound, independent judgment about timely and effective reporting about project and program schedule, progress, needs and challenges to the communications management team and appropriate directors and project managers.

  • Provides proactive, problem-solving to overcome project and program barriers and challenges. Effectively seeks resources or assistance within and beyond assigned program and project areas when needed to advance agency goals.

  • Initiates work plan updates to reflect changes in project and program scope or situation.

  • Brings open-mindedness, creativity and flexibility to the process of adapting work programs as needed.

  • Ensures project- and program-specific work serves department and agency goals and is connected to and leverages other programs and projects within and across Metro.

  • Effectively manages outside vendors and partners to leverage Metro's resources.

  • Be proficient in or have experience with creating and establishing project, work flow and budget tracking systems that can be used across the team.

Public and stakeholder engagement

  • Supervises coordinated and strategic implementation of innovative, creative, efficient and measurable stakeholder and inclusive public engagement strategies and tactics to support project and program goals.

  • Ensures public involvement is culturally appropriate and inclusive of diverse communities, responsive to needs and seeks to lower or eliminate barriers experienced by historically underserved communities.

  • Creates and implements a responsive and appropriate inclusive public engagement structure and effectively scales engagement plans to match internal and external resources. Prioritizes engagement activities within available resources and aligns them with community relations efforts across the agency.

  • Establishes measurable goals for and provides strategic advice about public involvement processes and projects to ensure efficient use of resources and effective, measurable engagement of identified audiences.

  • Ensures creation and distribution of effective and engaging print and electronic content that supports effective public and stakeholder engagement.

Strategic communications

  • Oversees the development and distribution of audience-specific strategic messages to advance program and project goals.

  • Coordinates program and project messaging with overall agency communications and contributes to agency-wide messaging tools and delivery.

  • Identifies and supports effective messengers and spokespeople to support program and project goals.

  • Oversees the development and implementation of web content, newsfeed and earned media strategies in support of project and program objectives.

  • Supports increased use of social media by Metro, effectively managing new and emerging channels to reach broad audiences around the region.

  • Ensures project and program management team, Metro Council and project partners are involved in and support communications strategies and tactics.

  • Proactively demonstrates strategic thinking about communications tactics that help support strategic partnerships and relationships internally and externally to advance project and program goals.

  • Leads the development of innovative and emerging communication tools to effectively reach diverse audiences.

Metro organizes its positions into classifications. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. This position falls under the Program Supervisor II classification (click to read the full classification).

 Minimum Requirements:

  • Bachelor's degree in the assigned program area,

  • Four years progressively responsible experience in the field, or

  • Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities

  • Preferred: Project management or supervisory experience

Knowledge, Skills and Abilities: 

  • Principles and practices of applicable program area

  • Principles of supervision and training

  • Strong project management skills; schedule, implement and evaluate tasks and activities of staff

  • Analyze and evaluate operational effectiveness

  • Manage budget and expenditure control

  • Respond to situations with logical, methodical and innovative analysis

  • Communicate and coordinate multiple and complex tasks to support and professional staff

  • Principles and practices, and the legal requirements, regulations, and laws applicable to area of assigned responsibility

  • Computer software programs

  • Interpersonal skills, customer service, and teamwork

  • Reading, writing, understanding and speaking English is required

  • Math and programming may be required

  • Perform all position essential duties and responsibilities

  • Fulfill Metro's core values of public service, excellence, teamwork, respect, innovation and sustainability

  • Work assigned schedule and exhibit regular and predictable attendance

  • Work in a safe manner and follow safety policies, practices and procedures

  • Comply with Metro and Metro's visitor venues policies, procedures and applicable work rules; applicable law and collective bargaining agreements as appropriate

 Additional Information:

Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources at 503-797-1570.
Public Employees Retirement System (PERS): New employees will pay the employee portion of the PERS contribution. 
Representation/classification: This position is not represented and falls under the Program Supervisor II classification.
Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.
Criminal background check: In order to protect the well being of its employees, the public and agency assets, Metro may conduct criminal background checks on candidates selected for Metro positions. Criminal convictions do not necessarily preclude employment and will be considered on a case by case basis. A background check will only be conducted if you are selected as a finalist for a position. If selected as a finalist, you will be contacted by Human Resources prior to the initiation of a background check.
Equal employment opportunity:  All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law.  Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
An Equal Opportunity/Affirmative Action Employer